Portfolio and FAQ

FAQ:

Kowide Outdoors is a trusted custom backpack and outerwear manufacturer serving global outdoor and lifestyle brands. Through our technical expertise, ethical management, and rigorous quality control, we continuously strive to exceed our clients’ expectations and take pride in our ability to help them achieve success.

As a leading Vietnam OEM backpack manufacturer, our backpack factory produces high-quality technical designs, from urban packs to expedition-grade gear. In addition to bags, we are a highly reputable outerwear manufacturer, offering full-service solutions for products ranging from down jackets to waterproof, technical winter apparel.

Whether you need high-performance gear or custom lifestyle designs, our Vietnam factory ensures every product meets the highest international quality and sustainability standards.

General Questions:

1. Can you provide us with a catalogue of your products?

• No, we are a pure OEM and ODM manufacturer and do not carry any product catalogues.

2. Besides being a backpack manufacturer, do you support any other products?

   • Kowide Outdoors is also a:

     • Down jacket manufacturer

     • Waterproof bag manufacturer

     • Camera bag manufacturer

     • And more…please reach out to us to discuss your products and how we can help you.

3. Could you share picture samples of your recent work so we can assess craftsmanship and quality? Ideally, they should align with our requirements.

• We are not allowed to share client product images due to NDA constraints. We highly recommend ordering a sample or scheduling a factory tour to review our production quality.

4. What contingency plans do you have in place for delays or disruptions in production?

• We strive to anticipate potential delays (based on material lead times and schedules) and inform our clients of the delivery schedule in advance. Depending on the reasons for the delay, we offer our clients various options to minimize the delay time.

5. What are your quotation policies?

• Please note that all quotes are FOB (Freight On Board) single destination (Cat Lai Port, Vietnam) or Ex-Work, and do not include potential surcharges from fabric and trim suppliers.

• We don't provide an initial estimated quote until either the first prototype has been completed or we receive a physical sample of the product from you.

•  A final quote will be provided after final approval of the last prototype.

6. What is Kowide Outdoors' usual payment term?

• Our payment term is a 50% deposit with PO, and the balance is due upon shipment. The balance can be made in LC to ensure the release of your order.

7. What type of insurance coverage is provided during the production process to safeguard against damage, defects, or unforeseen issues?

• We carry all the insurance coverage mandated by the Vietnamese government, which covers unforeseen issues such as fire or equipment damage.

8. Do you offer post-production services, such as repairs or replacements for defective units?

• Yes, we do. Please note that this is typically not cost-effective due to shipping costs.

9. Can you provide references from other clients, particularly those in the luxury goods sector?

• I will have to ask our clients if they can share their information. However, you can review our Creator Program for more information about our services.

Sample Making Related:

1. What are the rough costs for sampling and revision?

• It depends on the complexity of the product. Generally, prices start at $450 for smaller accessories and range up to $800 for more complex technical backpacks.

2. How many rounds of revisions do you typically allow for?

• This is also case by case. The prices, as mentioned above, are generally for single sample production. We offer numerous sample-making packages that include single to multiple revision rounds, all tailored to your needs and the stage of your design phase.

3. How long does it take you to make a prototype sample?

• We typically calculate with 2 to 3 weeks, depending on the availability of slots in our sample room and the availability of materials.

4. What is your sample policy?

•  We will use the closest material/trims to those specified in the techpack to create the prototype when actual fabric and/or trim are not available, as this is subject to the supplier's availability.

• The sample fee does not include shipping of the completed sample or any mold, plate, or other third-party charges.

Manufacturing Capabilities Related:

1. What's your MOQ (Minimum Order Quantity)?

• Our typical MOQ is 1,000 units per design and color.

• For quantities below 1,000 units, please don't hesitate to contact us for further information.

2. Do you accept OEM or ODM orders?

• We only manufacture OEM and ODM orders.

• We do not manufacture our own products and thus do not maintain a catalogue of products.

3. What are your capabilities for adding branding, such as logos, embossing, or printing?

• We have an in-house screen-printing department and are familiar with various logo treatments, including heat transfer, embroidery, and more.

4. Can you collaborate on design or material adjustments after production begins?

• We typically don't accept design changes or material adjustments during production. However, depending on the changes and production stage, we will accommodate them to the best of our ability.

5. Have you made any bags with 1680-denier ballistic nylon before?

• Yes, we have, and many other specialized fabrics.

6. What's your policy on production updates and progress reports?

• Sample updates and production updates are reported to the client when changes or items require confirmation. Typically, communications are more frequent during sample development and then transition into milestone-based communications during bulk production.

7.  How long is your production time?

   • Currently, we estimate that for most orders, from PO placement to finished production, it takes 15 to 17 weeks. Please note that these times are subject to change without notice.

8. What's Kowide Outdoors' loading port?

• All orders are delivered FOB Cat Lai Port, Ho Chi Minh City, Vietnam.

9. How long does it take to deliver finished products?

• Once FOB delivered, please check with your freight forwarder for this information.

Quality Control Related:

1. How do you ensure material quality and consistency across production runs?

• Receiving materials: We have established protocols in place to ensure that the fabric specifications and colors match the client's requirements when importing materials.

• Lab testing: We have an internal testing lab that conducts key feature tests, including water pressure, strength, and vibration tests, to verify the material's qualities. For in-depth testing of materials and the product itself, you will need to use a third-party testing laboratory. We can help put you in contact with several of these.

• Production: We have numerous QC stations throughout our production lines, as well as at the end of the production run, to ensure that your product meets rigorous quality standards every step of the production process. If you need specific QC processes in place, we are happy to work with you on this.

2. How do you handle defective products or production errors?

• Upon receiving and analyzing the defect report, we will replace or repair the defects.

3. Do you offer warranties or guarantees on the quality of your production?

• We requested that the clients inspect all goods within 14 days of receiving the shipment. We do not offer warranties, as we produce the product according to the client's specifications and cannot guarantee the product design or how users treat the products.

Certification and Traceability related:

1. Do suppliers of high-quality zippers, straps, and other hardware hold relevant certifications? If so, can you provide details or documentation?

• Our primary supplier is YKK. Other hardware suppliers we work with include Duraflex and WooJin, all of which are reputable brands with established quality assurance programs.

2. What certifications does Kowide Outdoors have?

• ISO 9001, ISO 16949, ISO 14001, FairTrade.

 Please contact us if you have any other questions.